Moreover, the Chromebooks features an intuitive Chrome OS that … ‎09-23-2014 We deployed 150 in January and had 12-13 of them die. but here is the problem I did get too keep the Chromebook, but its is still enterprise enrolled :(. Leave your Chromebook plugged in for 3.5 hours and try turning it on again. Carefully pull back battery connector.Next seconds may resurrect you chromebook or kill permanently. Click here, Connect with HP support faster, manage all of your devices in one place, view warranty information and more. The battery is fully charged. If you are unable to locate it, here is a general link for Chrome Support. by If the issue is not resolved, proceed to the next step. Released in 2018, the HP Chromebook 11 G6 EE is a notebook designed for students and educational purposes. Next, press Esc + Refresh on the keyboard and hold down the Power button. But today I tried some stupid and reckless things and it helps! 04:00 PM 07:16 PM - last edited on How does HP install software and gather data? Examples: "LaserJet Pro P1102 paper jam", "EliteBook 840 G3 bios update". The charging light will not turn on and there is no response to pushing and holding the power button. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If the lights illuminate using another AC adapter, proceed to the next step. Though the battery indicator light is off, a smaller than normal charge current is being sent. You can tell if the charger is connected by looking at the small LED lights near the charging port. The Chromebook not charging might indicate that the battery is in a deep discharge state. If you have no mechanical noises at all, I would contact Chrome support. If you are within your warranty, submit a claim and have them replace it. The second and third were replacements/refurbished by manufacturer. There should be a listing in  the documentation that came with the computer. Contact HP to replace the damaged part or computer. We apologize for this inconvenience and are addressing the issue. This forces the system to clear and reestablish the software connections between the BIOS and the hardware. HP Chromebook 11 G6 EE Choose a different product series Warranty status: Unspecified - Check warranty status Manufacturer warranty has expired - See details Covered under Manufacturer warranty Covered under Extended warranty , months remaining month remaining days remaining day remaining - … {{#if (eq ../this.length 3)}}. OscarFuentes. Sometimes it is the charger and sometimes it appears to be the Chromebook itself. There is no visible battery pack, so I can't simply remove that which often works for other notebooks. I don't know if the battery was low prior to this problem, but the charging light will not turn on even after hours of charging and trying a hard reboot will not work either. My chromebook discharged down to 0 and shutdown.Charging light doesn't light even after night on charger. Qty. - edited I have read multiple posts about this problem but none have answered this question consistently or correctly for my problem. © Copyright 2020 HP Development Company, L.P. To check the warranty of your laptop, go to, {{#each this}} Learn more​, Finding your Serial Number If the device still isn't … I have an HP Chromebook 11 G4 EE. Extremely poor usability and design HP/Goog!! Add to Cart. Plug in the AC adapter to a functioning wall outlet. This document describes what to do when your HP Chromebook has power but does not boot up into the operating system. First of all, you need to open bottom case. I reboot the device at least 10-15 times per day at this point, which restores the cursor for some number of minutes or hours. Has anyone deployed any of these chromebooks recently? Fix and resolve Windows 10 update issue on HP Computer or Printer. There are hints about how it can be done: http://www.anandtech.com/show/7418/hp-chromebook-11-review, And now interesting part:1) Make sure charger is not connected2) Pull out battery connector and wait about minute: https://plus.google.com/photos/109955481989177063222/albums/6012256117845139825/60122561178035529623) Plug in charger in chrome book and wait several seconds after light is up4) (!) Before the HP Chromebook 11 went dead, I would get the low-power charging light no matter what charger I used. Please wait while we gather your contact options. A hard reset does not remove any local files or settings. Please, please say someone's found a solution.